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Retail sales- 1300 721 791 !
On Line - visit our secure on-line store at www.myrehabstore.com.au
Feel free to visit our showroom at any time during the opening hours. Ample parking is available right at the door.
Simply call the showroom during the opening hours specified. If calling outside of these hours please feel free to leave a message and one of our freindly staff will call you back as soon as possible.
Simply fax your order to us detaling your name, address, phone number, the products you require, and your payment details (i.e. credit card type, number, expiry date, amount payable, and name which appears on the card) to our Underwood Showroom on 07 3208 5333.
Unfortunately we cannot accept mailed orders.
Email orders to email@example.com
Accepted Methods of payment
Orders may be paid for by Visa, Mastercard, cash, or money order/cheque made payable to Nibeda Pty. Ltd.
Freight / postage and packing
Freight costs are calulated at the time of check out for online orders, and quoted prior to purchase in-store.
Customer satisfaction / refund policy
We guarantee to our customers the best service we can provide, with careful attention given to each individual order. We will deliver your order to you as quickly as possible. Should you find that the product you have ordered is unsatisfactory due to a fault in manufacturing or doesn't perform as we have described, please return it to us within 14 days in the original condition and packaging together with your receipt for a full store credit. Please be aware that we do not refund simply because you change your mind and no longer want the goods, found the same item at a cheaper price,chose the wrong size or colour or knew about any particular fault prior to purchase. We do require proof of purchase before any refund can be considered. Freight back to us must be paid for by the customer.
We are anxious to hear about the products you need to support continued independence. If you don't see what you need on our website or in our catalogues, the chances are we will be able to source it for you - just ask us.
Independent Living & Mobility Policies
Should you find that the product you have ordered is unsatisfactory due to a fault in manufacturing or doesn't perform as we have described, please return it to us within 14 days in the original condition and packaging together with your receipt for a full store credit. Please be aware that we do not refund simply because you change your mind and no longer want the goods, found the same item at a cheaper price,chose the wrong size or colour or knew about any particular fault prior to purchase. We do require proof of purchase before any refund can be considered. Return freight costs must be paid for by the customer. Please choose carefully as we do not accept certain items for credit, such as body braces and supports, due to health regulations.
Shipping within Australia. Goods will be despatched as soon as is possible. Please allow up to 15 days delivery time.
Privacy and Security Policy
We recognise the importance of protecting your privacy and are committed to ensuring the continued integrity and security of the personal information you entrust to us.
We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.
Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.
How We Handle Your Personal Information
The following explains the types of personal information we collect and how we handle that information.
Types Of Information Collected and Held By Us
We need to collect some of your personal details to enable us to establish and maintain a relationship with you. We will usually ask for your name, address and other contact details (such as phone, fax and email) so we can communicate with you. In some cases we may also need your credit card details to perform the transaction.
We do not collect certain types of information (such as ethnicity, age, trade or professional association membership or health) without your consent.
How We Collect Your Information
In most cases we collect personal information directly from you. Sometimes we may obtain your information from a credit-reporting agency (in the case of credit to be provided), or a third party acting on your behalf.
When you visit our Website, our Internet Service Provider records information (such as your server address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit for statistical purposes. This information is collected as aggregated data and the user remains anonymous.
How We Protect Your Information
We take all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. Although we endeavor to ensure that all personal information kept by us remains accurate, we also depend on you to tell us of any changes to your details.
We use our best efforts to ensure that information received via this Website remains secure within our systems. We are regularly reviewing developments in online security, however users should be aware that there are inherent risks in transmitting information across the Internet. All of the information you provide via our ordering system is protected.
Our Use Of Your Information
Generally we only use or disclose your information where necessary and in order to provide you with the product or service you have requested. We may also use it for the Group's internal business purposes such as research and product development, and for assessing your future applications for products or services provided by us. We do not sell, rent or trade your personal information.
When you send us an email, the contents and your email address are used only for the purpose for which they were provided. We do not retain this information unless you consent or we believe we have a legal requirement to do so.
Liability Protection For Unauthorised Use
While each financial institution in Australia that enters into a contract with you to provide you with a credit card does so on particular terms, your liability for unauthorised transactions is often similar across institutions.
In general, major banks will not hold you liable for any unauthorised use that you have not caused or contributed to.
Often, liability for unauthorised use is limited to $50.00. Of course, banks require you to notify them immediately if you become aware of the credit card being misused, lost or stolen so that they can limit their own liability under this policy. Be certain to check the terms and conditions, and your responsibilities, regarding your holding a credit card with your bank or credit card provider.
Still don't want to use your credit card on the Internet?
We understand with cutting edge technology people are sometimes a little hesitant. No problem. Just email us your order so we can hold the goods for you and post us a cheque or money order.
Access to Your Information, Queries and Complaints
If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact our office through the "contact us" page and we will assist where possible.
This document is correct as at October 2009. We are regularly reviewing our compliance with our privacy obligations. This document will be updated from time to time to reflect any changes in our approach to privacy or information handling practices.
All currency transactions are in Australian Dollars.
Nibeda Pty. Ltd atf Lancaster Family Trust ABN 22 621 147 970
Trading as Independent Living & Mobility BN17949609